Privacy Policy
Last updated: July 1, 2026
1. Introduction
FixedRoom (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the “Service”).
2. Information We Collect
Personal information: Name, email address, phone number, date of birth, and government-issued ID (for verification purposes).
Payment information: Payment card details, billing address, and transaction history. Payment data is processed and stored by our PCI-compliant payment partners.
Property information: Property details, photographs, pricing, and availability provided by Hosts.
Usage data: Pages visited, search queries, booking history, device information, IP address, and browser type.
Communications: Messages between Guests and Hosts, support tickets, and feedback.
3. How We Use Your Information
- To provide, operate, and maintain the Service
- To process bookings and payments
- To verify user identities and prevent fraud
- To communicate with you about bookings, updates, and promotions
- To improve and personalise your experience
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
Hosts and Guests: To facilitate bookings, we share necessary contact and booking details between the parties involved.
Service providers: Third-party companies that assist us in operating the platform, processing payments, and delivering services.
Legal requirements: When required by law, regulation, legal process, or governmental request.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information as required by law or for legitimate business purposes such as dispute resolution and fraud prevention.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing of your data
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@fixedrooms.com.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings. Essential cookies required for the Service to function cannot be disabled.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact
For questions about this Privacy Policy or our data practices, please contact us at support@fixedrooms.com.
